Contact us

As our staff are working from home following Government advice, some of our telephone helplines are currently unavailable. All queries will be answered via email and our team are ready to take questions. Please refer to our news page for updates.

General enquiries

T: 020 3740 8280

Media enquiries

Mike Morgan-Giles, Head of Communications

John Hilsdon, Communications Officer

Julia Faulks, Communications Editor

For other enquiries, choose one of the options below: 


For Society for Education and Training (SET) enquiries, advice on QTLS and ATS, please contact:

SET freephone helpline number is 0800 093 9111, open five days per week Monday to Friday 9.30am-5.00pm.

Teaching in FE

For all enquiries regarding teaching in the further education and training sector please contact FE Advice:

T: 0300 303 1877

Teachers and trainers new to the FE sector can call the New FE Teacher Supportline open between 9am and 5pm Monday to Friday:

T: 0333 103 8401 

Payments and invoices

For all course enquiries including those related to payments/invoices please contact:


The ETF is always keen to receive feedback in order to improve our services. Should you wish to make a complaint, you can do so:

  • In writing, to Education and Training Foundation, 157-197 Buckingham Palace Road, London SW1W 9SP.
  • By email, to
  • By phone, on 020 3740 8280.

The full complaints procedures can be found in the ETF Complaints Policy

Our address

157-197 Buckingham Palace Road
London SW1W 9SP