Contact us

As our staff are working from home following Government advice, some of our telephone helplines are currently unavailable. All queries will be answered via email and our team are ready to take questions. Please refer to our news page for updates.

General enquiries

T: 020 3740 8280

for Society for Education and Training (SET) enquiries please contact:


For advice on anything to do with QTLS/ATS, please contact:


for all course enquiries including those related to payments/invoices please contact:


for all enquiries regarding teaching in the further education & training sector please contact:

T: 0300 303 1877


Media enquiries

For journalists requiring further information, please contact:

Mark Brooks, Director of Communications and Marketing
M: 07860 720586

John Hilsdon, Media and Corporate Communications Officer
M: 07974 936747

Ed Smith, Media and Corporate Communications Officer
M: 07860 720584

Our address

157-197 Buckingham Palace Road
London SW1W 9SP


The ETF is always keen to receive feedback in order to improve our services. Should you wish to make a complaint, you can do so:

  • In writing, to Education and Training Foundation, 157-197 Buckingham Palace Road, London SW1W 9SP.
  • By email, to
  • By phone, on 020 3740 8280.

The full complaints procedures can be found in the ETF Complaints Policy

Subject Access Requests

Please read our procedure and complete the form.