English for Work - Transport Module 1: Customer service

This generic module covers aspects of customer service in the passenger transport industry. The themes in this module give learners the opportunity to find out more about customer service and to develop the following communication skills: speaking appropriately to customers, responding to customer requests, dealing effectively with complaints, dealing with difficult situations, dealing with customers with disabilities and taking non-cash payments.

File Type: zip
Categories: ESOL
Tags: L1, L2, Zip folder