English for Work - Working as a volunteer in a charity shop (Unit 3)

‘Working as a Volunteer in a Charity Shop’  is a resource for learners between Entry 3 – L1/Intermediate 1 – 2.  It uses authentic sound recordings with ESOL learners who work in a charity shop as a springboard to practise all four skills within this context.  It is aimed at learners who are already working as volunteers in charity shops or who want to find out more about working in the sector. It will also be useful for any learners who might visit charity shops. 

There are 5 units in ‘Working in a charity shop’ which you can deliver sequentially or as standalone units.  In the third unit in the series, learners can read about what Eszter and Shashwati do and write a note.

Timings are flexible since learners can work through at their own pace and you can adapt the resource to suit your learners and build in revision as required. 
The teachers’ notes include suggestions on exploiting the materials, and teachers are encouraged to adapt them to meet group/individual needs.  You can download worksheets and an answer key for this unit below.

Teacher notes: Unit 3


  • To review the information and language covered in units 1 and 2.
  • To write a note to a colleague.


Learners will be able to:

  • Write a note to a colleague explaining a procedure.

Time: approximately 30 minutes

Plan Components

  • Teacher’s notes
  • Student worksheets
  • Answer key

Copyright – please read

All the materials on these pages are free for you to download and copy for educational use only. 

File Type: zip
Categories: ESOL
Tags: E3, Zip folder