English for Work - Working as a volunteer in a charity shop (Unit 5)

‘Working as a Volunteer in a Charity Shop’  is a resource for learners between Entry 3 – L1/Intermediate 1 – 2.  It uses authentic sound recordings with ESOL learners who work in a charity shop as a springboard to practise all four skills within this context.  It is aimed at learners who are already working as volunteers in charity shops or who want to find out more about working in the sector. It will also be useful for any learners who might visit charity shops. 

There are 5 units in ‘Working in a charity shop’ which you can deliver sequentially or as standalone units.  In this fifth and final unit, learners use their reading skills to understand more about charity shops and improve their grammar at the same time. 

Timings are flexible since learners can work through at their own pace and you can adapt the resource to suit your learners and build in revision as required. 
The teachers’ notes include suggestions on exploiting the materials, and teachers are encouraged to adapt them to meet group/individual needs.  You can download worksheets and an answer key for this unit, as well as an extension activity below.

Teacher notes: Unit 5


  • To practice reading for specific information.
  • To review the information and language covered in unit 4.
  • To use role plays to practice giving information, making offers and making suggestions to customers.


Learners will be able to:

  • Obtain information from a simple document.
  • Give information and make offers and suggestions to customers in a polite and friendly manner.

Time: Approximately 30 minutes

Plan components:

  • Teacher’s notes
  • Student worksheets
  • Answer key
  • Extension activity

Copyright – please read

All the materials on these pages are free for you to download and copy for educational use only. 

File Type: zip
Categories: ESOL
Tags: E3, Zip folder