Working as a volunteer in a charity shop (Unit 2)

‘Working as a Volunteer in a Charity Shop’  is a resource for learners between Entry 3 – L1/Intermediate 1 – 2.  It uses authentic sound recordings with ESOL learners who work in a charity shop as a springboard to practise all four skills within this context.  It is aimed at learners who are already working as volunteers in charity shops or who want to find out more about working in the sector. It will also be useful for any learners who might visit charity shops. 

There are 5 units in ‘Working in a charity shop’ which you can deliver sequentially or as standalone units.  In this second unit, learners use their listening skills as Eszter and Shashwati talk about their work and what is involved.

Timings are flexible since learners can work through at their own pace and you can adapt the resource to suit your learners and build in revision as required. 

The teachers’ notes include suggestions on exploiting the materials, and teachers are encouraged to adapt them to meet group/individual needs.  You can download worksheets, audio files, transcripts, and an answer key for the unit below.

Teacher notes

Unit 2


  • To listen to one person speaking about their job roles.
  • To speak about your own job roles.
  • To understand some of the job roles involved in working in a charity shop.


All learners will be able to:

  • Hear key words when listening to a monologue about job roles.
  • Talk about their own roles using gerunds.

Some learners will be able to:

  • Identify how markers can be used to signal chronological order.
  • Hear unstressed words and use natural stress and rhythm when speaking.

Time: Approximately 45 minutes

Plan components

  • Teacher’s notes
  • Audio Shashwati 
  • Audio Eszter
  • Student Worksheets
  • Answers
  • Transcript

Copyright – please read

All the materials on these pages are free for you to download and copy for educational use only.

File Type: zip
Categories: ESOL
Tags: E3, Zip folder