New City College

Essential Digital Skills Reflective Exploration

EDS camera in blue

New City College is a large FE College in East London catering for around 26,000 students of whom 14,000 are adults. When the digital entitlement was announced in summer 2020 to fund new Essential Digital Skills (EDS) qualifications aligned with the national digital skills standards for life and work, the college’s strategic management team (SMT) decided to embed them across all curriculum areas. As part of the college’s core mission, every learner was offered the opportunity to access digital skills training for study, life and employment.

In the academic year 2020-21, New City College delivered EDS qualifications to over 800 learners with good pass rates, making it the largest provider of EDS qualifications nationally. The college is again delivering EDS in similar volumes in 2021-22 as both standalone qualifications and embedded as part of learning packages alongside vocational, ESOL, English and maths courses. The college has also expanded use of new RARPA digital codes for short, non-accredited stepping-stone courses to scaffold learners up to Entry 3, the first EDS qualification level.

In October 2021, the college joined the Essential Digital Skills Champions programme funded by the Department for Education (DfE) and managed by the Education and Training Foundation (ETF). Further details about the EDS Champions programme can be found at the end of this case study. Part of the programme included running a Reflective Exploration project trying out and critically reflecting on new approaches to Essential Digital Skills delivery. This is the story of what happened, what worked and didn’t work, and the key learning points that emerged.

Aims and objectives

Barnsley Adult Skills and Community Learning Service (ASCL)
Barnsley Adult Skills and Community Learning Service (ASCL)

New City College wanted to use the Reflective Exploration project:

  • To increase the capacity and skillset of teachers to deliver Essential Digital Skills training.
  • To enhance the opportunities for adult learners both in life and employment.
  • To pilot a scalable model of staff CPD as part of the college’s digital strategy.

Participants

Participants were supported by ETF Mentor Dawn Buzzard.




Comment on the value of EDS qualifications by EDS Champion and Project Lead Andy Greaves

 

Key learning points

Learning points for teaching EDS on vocational courses:

  • Help learners to develop a positive mindset from the outset by identifying and consistently referencing the benefits of EDS for CV, job prospects, increased confidence, transferable skills, support for parenting.
  • Actively encourage learners to look for examples of where EDS can and could be applied at work and home.
  • Contextualise the EDS learning related to the course subject matter.
  • Include lots of demos and “have a go” learning tasks.
  • Model and scaffold the digital skills tasks, for example running through relevant features in Word or Excel before asking students to try for themselves.
  • Allow time for students to solve problems by working independently.
  • Promote peer learning by encouraging those who are more confident and tend to finish first to help those who are struggling.
  • Buddy up learners for collaborative learning.
  • Have a glossary of digital vocabulary on hand to help ESOL students.
  • Potentially involve members of the IT team to explain some aspects such as different file formats for the Using Devices skills area.
  • Prioritise the key skill ‘Being Safe and Responsible Online ‘as this can help to establish good practice for the course such as setting safe passwords.

Resources

Live Chat on ‘How to embed EDS in vocational subjects’ (post by Joanna Georgiou on the community of practice with video and resources)

Live Chat on ‘Final assessment nerves! Preparing EDS learners for final assessment’ (post by Project Lead Andy Greaves on the community of practice with video and resources)

Learning points for teaching EDS on ESOL courses:

  • Give both written and spoken instructions to help ESOL learners.
  • Introduce digital vocabulary in context.
  • Offer an extended glossary so learners can look up terms for themselves.
  • Use videos for teaching the skills.
  • Design group reading activities focused on explaining the five digital skills areas.
  • Give group reading activities for homework so ESOL learners can research terminology and practise ahead of reading out in class.
  • Provide opportunities for learners to critically reflect on each other’s work as well as provide feedback on teaching approaches.
  • Teach learners typing skills which will help with other coursework.
  • Be patient as it is likely that many learners will be juggling a lot of responsibilities.

Exploration 1

EDS Background image of keyboard
EDS Background image of keyboard

The three practitioners involved in the Reflective Exploration project tried out different approaches across two types of courses:

Vocational – Bobbi Ehsan and Joanna Georgiou, both vocational subject specialists rather than ICT teachers, trialled approaches to embed Essential Digital Skills alongside their vocational provision with a focus on contextualising EDS within their area. 

ESOL – Cynthia Oliver, a Digital Skills specialist, looked at how to prepare ESOL learners for formal EDS qualifications through RARPA funded provision, with a focus on vocabulary and technical terminology.

The three practitioners were supported in exploring questions and developing pedagogical approaches by Andy Greaves as Project Lead. The practitioners used reflective diaries to record their activities and critical reflections, as well as focus groups and questionnaires to gauge learner impact.  They also used the short EDS training modules on the ETF’s Enhance Digital Teaching Platform to gain a different perspective. They shared their findings externally with colleagues across the sector through the ETF’s national EDS programme, by leading events and posting on the ETF’s community of practice for digital skills. In addition, as a result of the programme, EDS Champion Andy Greaves was asked by other centres wanting to develop their EDS provision to undertake one-to-one consultations.

 

Exploration 1: Embedding EDS in vocational programmes

Bobbi Ehsan’s Reflective Exploration

“I am the curriculum manager for Health and Social Care and Early Years courses. I manage 250 students, two thirds Health and Social Care and one third Early Years. Most of the provision is for 16 to 18, but we have three adult groups – two of which have ESOL learners.  My teaching background is Early Years; however, my degree was joint in IT and Education, and at a previous college I coordinated and taught on the ECDL programme. I have always enjoyed teaching basic IT skills to ESOL adult learners and have had excellent achievement rates with E3 and L1 EDS qualifications.”




Bobbi Ehsan’s presentation about her Reflective Exploration

Bobbi developed contextualised learning packs integrating EDS into her Health and Social Care and Early Years courses. Each week she introduced one of the five key digital skills areas in the national standards and related it to the vocational subject.

For example, for the Creating and Editing skills area she set the following tasks.

  • ‘Your local health centre is running a workshop on the importance of handwashing. You have been asked to design an advertisement to promote the workshop and encourage parents to attend.’
    Digital skill – to create, edit and save an advert using a suitable application, including text, a table, and an image.

  • ‘You are working for a local hospital. Your manager has given you last month’s admissions figures. She has asked you to present the figures in a way that makes them clearer to understand.’
    Digital skill – to create, format and save an Excel spreadsheet and chart.

For the Transacting skills area, Bobbi asked learners to research a shopping list of things for a new nursery.

For the Communicating skills area, there was a class discussion on different communication methods which led to impromptu student-led ‘show and tell’ activities sharing knowledge about security on mobile devices. Bobbi is going to include more student-led ‘show and tell’ opportunities into her schemes of work as a result.

“We explored all the communication methods and had a class discussion about what they use and prefer. Enabling discussions for this group, let the learners talk about their fears and reservations and this was a positive strategy as some had not talked about this before. This had a very positive impact on learners as they learned from each other, and some showed the other classmates some of the settings on their phone and how to protect their security. This was useful as it was a ‘show and tell’ session. Going forward, on the Scheme of Work I will certainly add ‘show and tell’ opportunities as the students learn best from each other and I wanted the session to be less teacher led and more student led.”

Across the sessions, Bobbi tried a number of learning strategies which proved effective and are included as learning points.

Joanna Georgiou’s Reflective Exploration

“I have been teaching for seven years – I taught for six years in primary schools and decided I wanted to share my passion with adults who wanted work in education, so I changed careers to become a lecturer working in a college. This is my second year, teaching on FE and HE courses in Initial Teacher Education.”




Joanna Georgiou’s presentation about her Reflective Exploration

Joanna looked at how to embed EDS into the curriculum and use it as a form of assessment. She tested this with adults studying Levels1-3 on a Supporting Teaching and Learning course. She researched 15-minute lesson starters linked to EDS qualification requirements and the lesson objectives.

Decorative picture showing an online poster made by one of the adult learners on a ‘Supporting Teaching and Learning’ course, using newly learned digital skills.
Decorative picture showing an online poster made by one of the adult learners on a ‘Supporting Teaching and Learning’ course, using newly learned digital skills.

An online poster made by one of the adult learners on a ‘Supporting Teaching and Learning’ course, using newly learned digital skills.
(Click to expand)

For example, for the Creating and Editing skills area, she set the following tasks.

  • Create, edit and save an Excel table – asking students to investigate the data on children’s Speech, Language and Communication needs and how Covid has affected this, then asking students to formulate the data into an Excel table, showing them how to format the data in Excel with a border and bold headings and to create a formula for totalling the data.
  • Create, edit and save a Word document – asking students to download a ‘flipped learning’ reading document about child development, then to copy and paste elements into a blank Word document, add a text box for their name, add a page number in the footer, add a border, and save the document for use with their assignment.

Other ideas included:

  • ‘You are planning a trip for the class teacher. She has asked you to book the British Museum and to fill out the information on the checkout.’ (This task required use of fake card data)
  • Students were asked to find a picture online with potential hazards in the classroom and to copy and paste this image into Word, then insert a text box and explain why there were potential risks in the photo they had chosen.

Joanna also tried using digital skills for summative assessment. For example, she asked students to create a poster to show the range of transitions that children and young people experience with explanations of how they might affect the child or young person. Students were asked to include an image, change saturation, border, alignment, text box and filled colour in their poster. Learners were proud of their achievements (example below) and the posters contributed to their final assignment.

Outcomes of trying these approaches were:

  • Evident increase in self-esteem of learners as they succeeded
  • Good levels of engagement
  • Training of other tutors to look at their schemes of work and consider how they could incorporate digital skills in similar ways.

Learning points for teaching EDS on vocational courses

  • Help learners to develop a positive mindset from the outset by identifying and consistently referencing the benefits of EDS for CV, job prospects, increased confidence, transferable skills, support for parenting.
  • Actively encourage learners to look for examples of where EDS can and could be applied at work and home.
  • Contextualise the EDS learning related to the course subject matter.
  • Include lots of demos and “have a go” learning tasks.
  • Model and scaffold the digital skills tasks, for example running through relevant features in Word or Excel before asking students to try for themselves.
  • Allow time for students to solve problems by working independently.
  • Promote peer learning by encouraging those who are more confident and tend to finish first to help those who are struggling.
  • Buddy up learners for collaborative learning.
  • Have a glossary of digital vocabulary on hand to help ESOL students.
  • Potentially involve members of the IT team to explain some aspects such as different file formats for the Using Devices skills area.
  • Prioritise the key skill ‘Being Safe and Responsible Online ‘as this can help to establish good practice for the course such as setting safe passwords.

Exploration 2

Exploration 2: Embedding EDS into ESOL courses

Cynthia Oliver’s Reflective Exploration




Cynthia Oliver’s presentation about her Reflective Exploration

Cynthia is a Digital Skills specialist. She ran a stepping-stone course for ESOL learners to scaffold learners whose skills were below Entry 3 level up to the EDS Entry 3 qualification. The bridging course was RARPA funded with internal assessment. The aim was to help ESOL learners  practise their language skills whilst they were developing their digital skills.

Cynthia picked a variety of teaching strategies to incorporate digital skills into her lessons, such as:

  • Introducing the lesson with a game – facilitating a five-to-ten-minute activity on the computer in pairs with an activity sheet, for example to find and manipulate shapes in Word, then asking learners to create their initials out of the shapes.
  • Collaborative learning with learners working in pairs to support each other.
  • Group reading focused on explanatory pieces about Essential Digital Skills.
  • Presenting to peers and critiquing each other’s work using online tools.

Experience on the courses led Cynthia to compile a series of tips and advice for those teaching EDS on ESOL courses below.

Learning points for teaching EDS on ESOL courses

  • Give both written and spoken instructions to help ESOL learners.
  • Introduce digital vocabulary in context.
  • Offer an extended glossary so learners can look up terms for themselves.
  • Use videos for teaching the skills.
  • Design group reading activities focused on explaining the five digital skills areas.
  • Give group reading activities for homework so ESOL learners can research terminology and practise ahead of reading out in class.
  • Provide opportunities for learners to critically reflect on each other’s work as well as provide feedback on teaching approaches.
  • Teach learners typing skills which will help with other coursework.
  • Be patient as it is likely that many learners will be juggling a lot of responsibilities.

Outcomes and next steps

Outcomes and impact

  • Affording practitioners time to critically reflect and develop their practice with their peers has boosted capacity and expertise internally to focus on EDS.
  • Using the reflective journals and having mentor meetings to talk through and discuss their practice has deepened the tutors’ engagement with EDS, provided them with a framework to develop/reflect on their pedagogy and be a part of a wider network of EDS deliverers nationally through the ETF programme.

 The organisation had 177 EDS qualification passes at the start of 2022 which included a large number from cohorts led by the three practitioners involved in the ETF programme.

  • Focus group feedback from learners highlighted the benefits of increased confidence in using digital devices, being more prepared for/confident about entering the workplace, more able to use digital technologies in everyday life and parental benefits in terms of the adults’ relationships with their children through understanding of online safety.

One quote from a student who e-mailed their teacher:

“Just wanted to drop you an email regarding digital skills. Everything I learnt on digital skills came in to use, for the first time I was able to support my year 4 pupils at school. I felt confident using the excel software on the laptop which allowed me to teach and help my pupils with confidence. Thank you for all your help with all the skills learned on the short digital skills course.

Next steps

  • New City College will continue to grow EDS provision looking at how the E1 and E2 levels can be more effectively scaffolded to ensure progression onto EDS E3 and L1 qualifications.
  • Teachers will share EDS resources they have created for teaching and learning in Teacher Education, Health and Social Care, Early Years and ESOL curriculum areas.
  • The project has created a scalable professional learning approach for developing further EDS reflective practice projects (with peers/mentors). Journals, mentor meetings, teacher evaluation and impact from the classroom approaches will be reviewed for wider implementation.
  • The college will look at the potential internally for introducing EDS Champions at each campus as part of scaling up this CPD approach.
  • Teachers will be encouraged to embed Essential Digital Skills training where appropriate alongside their vocational teaching to increase learner confidence in using digital skills in life, education and for the workplace.

Opportunities to network during the project will lead to longer-term relationships and sharing with other leaders and managers outside of the organisation.

About

New City College

New City College is a large college group in East London with campuses in Hackney, Tower Hamlets, Redbridge, Havering and Epping Forest. It was formed by a merger of four previous colleges. One of the largest college groups in the UK, New City College supports 26,000 learners including 14,000 adult learners and 9,500 16–18 year olds.

To find out more about how New City College implemented Essential Digital Skills qualifications strategically across the college to become the largest national provider, see our previous case study

EDS Champions Programme

In September 2021, the ETF appointed six Essential Digital Skills Champions after a grant call:

The aim was to support colleagues from the FE and Training sector over a six-month period to focus on opportunities around the new EDS national standards. In each organisation, the EDS Champion has led a Reflective Exploration project to explore effective practice in delivering EDS qualifications and/or embedding EDS into the curriculum. The six EDS Champions have also led CPD sessions in the ETF’s national EDS programme and posted on the ETF’s community of practice for digital skills to share their experiences with colleagues across the sector. Our Newham Learning and Skills had to withdraw part way through the programme because of staff illness.

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